WHERE: The Donor Family Services and Aftercare Best Practices Summit will be held in Kansas City, KS at Midwest Transplant Network.
WHEN: October 1-2, 2024
WHERE: Midwest Transplant Network 1900 W. 47th Place, Suite 400 Westwood, KS 66205 (913-262-1668)
WHO SHOULD ATTEND: The Summit is open to all OPO staff who are involved in some aspect of donor family care, which includes those involved in family services or aftercare. The Summit is open to staff of any level, from the front line hospital and call center staff all the way up to senior leadership.
Because space is limited, OPOs are asked to check with RPG if more than five participants will be registering.
WHAT WILL BE COVERED: The Summit will discuss how those in Donor Family Services and Aftercare roles have been adapting their communication and outreach over the last few years and what issues are currently impacting their ability to help families and what actions they’ve taken that have proved to be helpful.
This will be a highly collaborative, discussion-based Summit, and participants will be broken out into moderated breakout rooms to share their individual ideas and challenges with their peers.
COST: There is no fee for the Summit. Dinner is provided on the 1st and lunch is provided on the 2nd (as well as light breakfast refreshments and snacks). Attendees are responsible for their own travel and lodging expenses.
HOW TO REGISTER
You can register at the follow link:
https://researchplan.az1.qualtrics.com/jfe/form/SV_6FpGNskC7OEFp9s
Registration is required for each attendee. Please ensure every individual from your organization who is coming is registered so we can ensure we have a name badge and enough food for each participant.
This meeting is in-person and will not have a virtual component. Limited recordings will be made available of some presentations.
TRANSPORTATION AND LODGING
HOTEL: We have a block of rooms reserved at the Hampton Inn & Suites Kansas City Country Club Plaza, 4600 Summit Street, Kansas City, MO 64112. The rooms are $132/night. No shuttle service is provided, so you will need your own transportation to the MTN office (approximately 1 mile away.)
The booking link for the hotel is here: https://www.hilton.com/en/attend-my-event/mkchshx-90g-652a49b7-169c-4885-b6d4-227ea0b8d46c/
NOTE: You may need to call to be included in the block, as the registration code may not work close to the event.
Please contact Trish Mertens for more details.
TRANSPORTATION: Midwest Transplant Network is about 30 minutes by car from the Kansas City International Airport. You can take a cab, Uber or Lyft to get there or rent a car and park it at the office and hotel. We will not be going offsite nor providing transportation to/from this event.
If you have any questions, please contact Sean Jordan or call (314) 962-0083 x102.
AGENDA
Tuesday, October 1
5:00-6:00 – Welcome and dinner
6:00-8:00 – Preliminary session and keynote speaker
8:00-9:00 – Afterglow reception with dessert
Wednesday, October 2
7:30-8:00 – Continental Breakfast
8:00 – 10:00 – Presentations by OPO Representatives
10:15 – 11:00 – First breakout session
11:00-12:00 – Panel and Presentation
12:00-1:00 – Lunch and Photo
1:00 – 2:30 – Second Breakout session centered around topics below
2:30-3:00 – Wrap-Up and Farewell
To see past Best Practices Summit content, please visit http://www.researchplan.com/bestpracticesvideos.
PAST BREAKOUT TOPICS
FAMILY SERVICES / FAMILY SUPPORT
- Requesting and authorization
- Providing clear explanations and guidance to donor families about what will happen
- Setting appropriate expectations for the DRAI
- Providing immediately-needed resources to donor families
- Preparing donor families for the aftercare process
GRIEF SUPPORT / AFTERCARE
- Direct Communication and Donor Family/Recipient Meetings
- Support Groups/Donor Family Events
- 6-Week Donation Recovery Letter
- Aftercare Mailings
- Staff Grief Training